WhatsApp First: Referrals Turning Customers into Evangelists

Arjun

The situation
CPMs up, codes leaking, payouts eating ops time.

The bet
“Let fans do the talking—and automate the rest.”
Referbro added WhatsApp sharing on the Thank-You page and a persistent “Refer & earn” on the homepage. Discounts auto-applied; fraud filters on.

The offer

  • Friend: 12% OFF

  • Referrer: ₹175 cashback after validation

  • MOV: ₹1,199

How it worked

  1. Customer shares from the Thank-You page.

  2. Friend lands, sees welcome, checks out with the discount auto-applied.

  3. Return window closes; cashback goes out automatically.

  4. Fraud checks block self-orders and abuse.

What happened in 60 days

  • 3.6% of monthly orders from referrals (trending 6–8% with reminders)

  • Fraud stayed <0.5%

  • Finance reconciliation simplified

Why it worked
Frictionless mobile sharing, automatic rewards, and strong guardrails.

Customer voice

“Our customers became evangelists—without extra ad spend” — Zaid, Retention