Shopify Returns & Refund Analyzer

Analyze refunds by SKU, category, and reason to uncover profit leakage, identify high-risk products, and get AI recommendations to reduce returns.

100% Client-Side Private • Shopify Orders CSV

Shopify Returns & Refund Analyzer

Upload your Shopify Orders CSV to uncover refund leakage, identify high-risk SKUs, and reduce return rates.

Drag & drop your Shopify Orders CSV

Export from Shopify Admin → Orders → Export

How this analyzer works

1

Upload Orders CSV

Drag & drop your Shopify orders export.

2

Refund Audit

Extracts return frequencies, problematic SKUs, and category losses.

3

Get Action Plan

Review SKU risk scores and AI recommendations to protect margins.

Key Assumptions

1
Calculates refunds based on financial status and refunded line items.
2
Target benchmark return rate is calibrated to 15-20% for apparel and 5-8% for non-apparel.

How to use this tool

1

Upload your file

Upload your orders export or run a test with sample data.

2

Identify top refund SKUs

Check the Product Risk Score table for high-return items.

3

Implement PDP fixes

Update size guides, photos, or descriptions to cut return rates.

Why this matters for referral

Planning is great, but real data is better. Referbro gives you actual attribution from day 1.

Learn about referral

Frequently Asked Questions

A standard Shopify Orders export. It automatically extracts refunded line items, return codes, and order financial status.
Product Risk Score (0-100) factors in refund frequency, net margin impact, and revenue loss relative to total SKU sales.
By identifying root causes (sizing issues, misleading photos, quality expectations), you can update product pages and sizing guides to prevent returns before they happen.

Ready for real data?

Planning is great, but real data is better.
Referbro gives you actual attribution from day 1.

Install on ShopifyBook a demo